Returns & Exchanges
At KMM & Co., we stand behind the craftsmanship of our handmade leather goods and want you to be completely satisfied with your purchase. If your item isn't quite right, we accept returns and exchanges on unused, non-customized products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the leather is protected to prevent creasing during transit.
Ship It Back
Affix the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing